Terms And Conditions

1. Introduction

Welcome to Echo Service Solution ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website and services, including our field service management, quotation generation, job request processing, and sales order management features (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

2. Definitions

• "Platform" refers to the Echo Service Solution software and website
• "User," "you," or "your" refers to any individual or entity using our Services
• "Content" refers to all information, data, text, software, or materials uploaded or submitted through the Services
• "Subscription" refers to your paid access to our Services

3. Account Registration and Security

3.1. To Use Our Service, You Must:

• Be at least 18 years old
• Register for an account with accurate, complete information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access

3.2. You are responsible for:

• All activities that occur under your website
• Maintaining the confidentiality of your login credentials
• Ensuring your team members comply with these Terms

4. Service Description

4.1. Field Service Management

• Tracking Customer Location
• Managing work and to-dos
• Quality check

4.2. Estimates & Sales Order Management

• Digital quotation (estimates) creation and management
• Order creation and processing
• Integration with inventory
• Invoice generation
• Payment processing integration

4.3. Job Request Processing

• Customer request logging
• Job tracking and status updates
• Integration with estimates, sales order, job request and invoicing

5. Subscription and Payments

5.1. Subscription Terms

• Subscription fees are billed monthly in advance
• All payments are non-refundable unless otherwise stated
• We reserve the right to modify pricing with 30 days notice

5.2. Payment Processing

• Payments must be made through our approved payment methods (Stripe)
• Failed payments may result in service suspension
• You are responsible for all applicable taxes

6. User Obligations

You are agreed to:

• Use the Services in compliance with all applicable laws
• Maintain accurate and up-to-date information
• Not engage in any unauthorized access or use of the Services
• Not introduce malicious code or conduct security attacks
• Not use the Services for any illegal or harmful purposes

7. Data Privacy and Security

7.1. Data Collection and Use:

• We collect and process data as described in our Privacy Policy
• You retain ownership of all data you submit through the Services
• We implement reasonable security measures to protect your data

7.2. Data Processing

• We process data in accordance with applicable data protection laws
• You are responsible for obtaining necessary consents from your customers
• We may use anonymized data for service improvement

8. Intellectual Property

8.1. Our Rights

• We retain all rights to the Platform and Services
• Our trademarks and branding may not be used without permission
• The Platform's code, design, and features are our intellectual property

8.2. Your Rights

• You retain ownership of your content and data
• You grant us license to host and process your content
• You warrant that your content doesn't infringe others' rights

9. Service Availability and Support

9.1. Availability

• We strive for 99.9% uptime but don't guarantee uninterrupted service
• We perform maintenance with advance notice when possible
• We're not liable for downtime due to factors beyond our control

9.2. Support

• Technical support is provided during business hours
• Response times vary based on issue severity
• Additional support terms may apply based on your subscription level

10. Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business interruption

11. Termination

11.1. Termination Rights

• You may terminate your subscription with 30 days notice
• We may terminate or suspend service for Terms violations

11.2. Effect of Termination

• Access to Services will cease
• You must pay all outstanding fees
• You may export your data within 30 days
• Certain Terms provisions survive termination

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or through the Platform. Continued use of the Services after changes constitutes acceptance of the modified Terms.

13. Contact Information

For questions about these Terms, please contact us at:

- Email: [email protected]

- Address: Rocky Mountain House

- Phone: 403-895-0373

15. Severability